Terms & Conditions

1. Introduction

These Supplier Services Terms and Conditions ("Agreement") govern the provision of services by Direct Education Ltd, trading as Route2 Education ("Route2 Education", "Direct Education", "we", "our" or "us") to organisations purchasing Reach Sessions, Focus Sessions, research services or any other supplier engagement activities.

By confirming a booking, placing an order or participating in any Route2 Education service, you agree to be bound by this Agreement.

2. Our Commitment to Suppliers

At Route2 Education, we are committed to delivering professionally managed engagement opportunities that create meaningful conversations between education suppliers and school decision makers.

For every Reach Session and Focus Session, we aim to:

• Recruit relevant education professionals appropriate to the agreed audience.
• Deliver professionally managed and moderated discussions.
• Encourage honest, independent and constructive feedback.
• Protect participant confidentiality and personal data.
• Operate in accordance with UK GDPR and all applicable legislation.
• Provide clear post-session reporting and agreed follow-up information.
• Work collaboratively with suppliers to maximise the value of every engagement.

3. About Route2 Education

Route2 Education is the trading name of Direct Education Ltd, a company registered in England and Wales.

Route2 Education provides structured engagement opportunities between education suppliers and teachers, school leaders and other education professionals.

Our services include, but are not limited to:

• Reach Sessions
• Focus Sessions
• Teacher Advisory Panels
• Product Validation
• Research Projects
• Roundtable Discussions
• Market Insight Activities
• Any other services agreed in writing between Route2 Education and the supplier.

4. Booking Services

Bookings are confirmed once:

• both parties have agreed the scope of the activity;
• Route2 Education has issued written confirmation;
• any required deposit or payment has been received.

Dates remain provisional until confirmed in writing.

5. Reach Sessions

A standard Reach Session will normally include:

• recruitment of appropriate education professionals;
• session planning with the supplier;
• professional moderation by Route2 Education;
• supplier presentation opportunity;
• facilitated discussion;
• post-session feedback;
• agreed participant information where appropriate.

The precise format may vary depending on the agreed objectives.

6. Focus Sessions

Route2 Education also offers Focus Sessions, providing suppliers with structured one-to-one or small-group conversations with relevant education professionals.

Focus Sessions are designed to enable suppliers to explore specific products, services, ideas or challenges through more focused discussion.

A Focus Session will typically include:

• identification and recruitment of appropriate education professionals;
• session planning with the supplier;
• moderation by Route2 Education where appropriate;
• structured discussion between the supplier and participating education professional(s);
• post-session feedback;
• agreed participant information where appropriate.

The precise format may vary depending upon the agreed objectives.

As with Reach Sessions, Route2 Education will use reasonable endeavours to recruit suitable participants but cannot guarantee:

• attendance by specific individuals or schools;
• particular commercial outcomes;
• sales;
• meetings;
• return on investment.

Where a Focus Session cannot proceed due to insufficient participant availability, Route2 Education will work collaboratively with the supplier to agree:

• an alternative date;
• replacement participant(s); or
• another mutually agreed solution.

7. Teacher Recruitment

Route2 Education will use reasonable endeavours to recruit appropriate participants for every engagement.

Whilst we carefully recruit suitable teachers and school leaders, attendance is influenced by numerous external factors beyond our reasonable control.

Accordingly, Route2 Education cannot guarantee:

• attendance numbers;
• attendance by specific schools or individuals;
• specific commercial outcomes;
• sales;
• meetings; or
• return on investment.

Where Route2 Education believes attendance levels are likely to significantly impact the quality of the session, we reserve the right to postpone or reschedule the session in consultation with the supplier.

In such circumstances, Route2 Education will work collaboratively with the supplier to agree:

• an alternative date;
• replacement participants where appropriate; or
• another mutually agreed solution.

8. Supplier Responsibilities

Suppliers agree to:

• provide accurate information;
• provide presentation materials within agreed deadlines;
• ensure all claims made during presentations are truthful and capable of substantiation;
• behave professionally throughout the engagement;
• comply with all applicable laws and regulations;
• respect participating education professionals and their opinions.

Supplier Preparation

To help ensure the success of every Reach Session and Focus Session, suppliers may be asked to participate in a pre-session planning discussion.

This enables both parties to agree:

• objectives;
• audience;
• presentation content;
• discussion topics;
• desired outcomes.

Route2 Education reserves the right to postpone an engagement where insufficient preparation has taken place and this is reasonably likely to impact the quality of the participant experience.

9. Participant Feedback

Teachers and school leaders are encouraged to provide honest and constructive feedback.

Feedback represents the opinions of individual participants and should not be interpreted as representing the views of the wider education sector.

Route2 Education cannot guarantee that all feedback will be favourable.

10. Lead Information

Where appropriate, and subject to applicable data protection legislation, Route2 Education may provide agreed participant information following an engagement.

Information shared will be limited to that which participants have consented to share or where another lawful basis applies.

Suppliers agree:

• to process participant information in accordance with UK GDPR and PECR;
• not to contact individuals whose details have not been lawfully shared by Route2 Education;
• not to use participant information for unlawful or unsolicited marketing activities.

11. Fees & Payment

Unless otherwise agreed in writing:

• all prices are exclusive of VAT unless stated otherwise;
• invoices are payable in accordance with the payment terms stated on the invoice;
• overdue invoices may incur statutory interest and reasonable recovery costs.

Payment Prior to Delivery

Unless otherwise agreed in writing, full payment must be received no later than seven (7) calendar days before the scheduled Reach Session or Focus Session.

If payment has not been received by this date, Route2 Education reserves the right to:

• postpone the engagement;
• reallocate the supplier's place to another organisation;
• delay delivery until payment has been received; or
• cancel the booking in accordance with these Terms.

Route2 Education also reserves the right to suspend future bookings where invoices remain unpaid.

12. Cancellation

Cancellation by the Supplier

Should the supplier cancel:

• More than 30 calendar days before the scheduled session, Route2 Education will refund all monies paid less an administration fee of £125 + VAT.
• Between 14 and 30 calendar days before the session, 50% of the agreed fee shall remain payable.
• Less than 14 calendar days before the session, no refund will be due. However, Route2 Education may, at its sole discretion, transfer the booking to another mutually agreed session.

Cancellation by Route2 Education

In exceptional circumstances Route2 Education may postpone or rearrange a session.

Where this occurs we will offer:

• an alternative date;
• an alternative format; or
• another mutually agreed solution.

13. Session Recordings

Reach Sessions and Focus Sessions may be recorded for quality assurance, reporting, training and service improvement purposes.

Unless otherwise agreed in writing:

• Route2 Education owns all recordings;
• suppliers may purchase a copy of the recording where this forms part of the agreed service;
• participants will be informed in advance that the session is being recorded.

Route2 Education may also use extracts of recordings, screenshots and anonymised participant feedback for future marketing, training and promotional purposes.

14. Intellectual Property

Each party retains ownership of its existing intellectual property.

Unless otherwise agreed:

• suppliers retain ownership of their presentation materials;
• Direct Education Ltd trading as Route2 Education retains ownership of its methodologies, reports, materials and processes;
• session recordings remain the property of Route2 Education.

15. Confidentiality

Both parties agree to keep confidential information private and not disclose it to any third party except where required by law.

This obligation continues following completion of the engagement.

Suppliers also agree not to contact or attempt to identify any participant whose details have not been lawfully shared by Route2 Education.

16. Professional Standards

Both Route2 Education and the supplier agree to work collaboratively, professionally and in good faith throughout the planning, delivery and follow-up of every engagement, recognising that the quality of the participant experience is fundamental to the success of the Route2 platform.

17. Limitation of Liability

Route2 Education's total liability shall not exceed the fees paid for the relevant engagement.

Route2 Education shall not be liable for:

• indirect losses;
• loss of profits;
• loss of opportunity;
• consequential losses.

Nothing within these Terms excludes liability where it cannot legally be excluded.

18. Force Majeure

Neither party shall be liable for delays or failure to perform due to events beyond their reasonable control, including but not limited to:

• severe weather;
• industrial action;
• internet outages;
• illness;
• government restrictions;
• acts of God.

19. Data Protection

Both parties agree to comply with all applicable UK data protection legislation, including the UK GDPR, the Data Protection Act 2018 and PECR where applicable.

Further information is available within the Route2 Education Privacy Policy.

20. Complaints

If you are dissatisfied with any aspect of our service, please contact us as soon as reasonably practicable.

We will investigate all complaints fairly, promptly and professionally.

21. Changes to Services

Route2 Education continually develops and improves its services.

We reserve the right to make reasonable changes to formats, processes and delivery where this improves the overall quality of our services.

22. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales.

The parties submit to the exclusive jurisdiction of the courts of England and Wales.

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